Terms & Conditions
Last Updated: 21 September 2026
These Terms & Conditions apply to your use of the Square Vapes website and any orders placed through our online store. By using the website or placing an order, you agree to these terms.
Using Our Website:
You may use Square Vapes for lawful personal shopping purposes.
You must not use the website to:
- Provide false or misleading information
- Carry out fraudulent activities
- Attempt to gain unauthorised access to our systems
- Interfere with the operation or security of the website
- Introduce harmful software or code
- Copy or reproduce website content without permission
- Use the website for any unlawful purpose
We may restrict access to the website where there is a legitimate reason to do so.
Age Requirements:
Square Vapes sells age restricted vaping and nicotine products.
You must be 18 or over to purchase these products.
We may carry out age verification before accepting or dispatching an order. If your age cannot be verified, we may cancel the order and refund any payment taken.
You must not purchase vaping or nicotine products on behalf of anyone who is under the applicable legal age.
Product Information:
We aim to ensure that product descriptions, images and specifications displayed on our website are accurate.
Product information may include:
- Product name and brand
- Flavour
- Nicotine strength
- Product type
- Capacity
- Compatibility
- Pack contents
Product packaging and appearance may differ from images shown on the website where a manufacturer changes its packaging or design.
All products are subject to availability.
Orders:
When you place an order, you are requesting to purchase the products selected during checkout.
Before completing your order, you should check that your:
- Products are correct
- Quantities are correct
- Delivery details are accurate
- Contact information is correct
- Selected payment method is suitable
We may refuse or cancel an order where there is a legitimate reason, including failed age verification, product availability issues, suspected fraudulent activity, incorrect pricing or information, or failure to meet applicable legal requirements.
If an order is cancelled after payment has been taken, the relevant payment will be refunded.
Prices And Payment:
All prices are displayed in pounds sterling unless otherwise stated.
The total amount payable will be shown before you complete your order.
Delivery charges, where applicable, will also be displayed during checkout.
Payment must be completed using an available payment method shown on the website.
If an obvious pricing or product information error occurs, we reserve the right to correct the error and, where necessary, cancel an affected order.
Delivery:
We aim to dispatch orders within the timeframe stated on the website.
Delivery times depend on factors such as stock availability, the delivery service selected and the destination.
You are responsible for providing complete and accurate delivery information.
If incorrect information results in a failed delivery, additional delivery arrangements may be required.
Returns And Refunds:
Your statutory consumer rights are not affected by these Terms & Conditions.
For eligible online purchases, UK consumer law generally provides a 14 day cancellation period for distance purchases. Certain products and circumstances may be excluded from cancellation rights under applicable law.
If you wish to cancel an eligible order, the cancellation and return must be completed in accordance with the applicable requirements.
Where a refund is due, it will be processed using the original payment method.
Faulty Or Incorrect Items:
If you receive an item that is faulty, damaged or incorrect, please contact us with details of the issue.
We may request information such as your order number and photographs of the product to help assess the issue.
Where a remedy is required under applicable consumer law, we will provide the appropriate resolution.
Promotions And Offers:
Promotional offers may have specific conditions, eligibility requirements or expiry dates.
Any additional conditions will be displayed alongside the relevant promotion.
Promotions cannot be combined unless the applicable offer specifically allows this.
We reserve the right to correct obvious errors in promotional information and withdraw an offer where required.
Intellectual Property:
The content displayed on the Square Vapes website, including text, graphics, logos, images and website design, is owned by or licensed to Square Vapes unless otherwise stated.
You may view the website for personal shopping purposes.
You must not reproduce, copy, modify, distribute or commercially use website content without prior permission.
Website Availability:
We aim to keep the website available and functioning properly, but we do not guarantee uninterrupted access.
Temporary interruptions may occur because of maintenance, technical problems, security updates or circumstances outside our reasonable control.
We may update or change website features, products and content when necessary.
Changes To These Terms:
We may update these Terms & Conditions when required to reflect changes to our website, products, services or applicable legal requirements.
The latest version will be published on this page with the relevant Last Updated date.
Applicable Law:
These Terms & Conditions are governed by applicable UK law.
Nothing in these terms affects any statutory consumer rights that cannot legally be excluded or restricted.