Privacy Policy
Last Updated: 21 September 2026
At Square Vapes, we respect your privacy and are committed to protecting the personal information you provide when using our website, placing an order, creating an account, or contacting us.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your personal information when you use the Square Vapes website.
Information We Collect:
We may collect information that you provide directly when you use our website. This may include:
- Full name
- Billing and delivery address
- Email address
- Telephone number
- Account details
- Order and transaction information
- Information you provide when contacting our customer service team
- Marketing preferences and newsletter subscription details
We may also collect certain technical information automatically when you visit our website, including your IP address, browser type, device information, website activity, and pages viewed.
How Do We Use Your Information?
We use the information we collect for purposes such as:
- Processing and delivering your orders
- Managing your Square Vapes account
- Providing customer support
- Responding to enquiries and requests
- Processing payments and maintaining transaction records
- Sending order confirmations and service related communications
- Improving website performance and user experience
- Managing website security and preventing fraudulent activity
- Sending promotional communications where you have provided the required consent
- Meeting our legal and regulatory obligations
We only use personal information where there is a lawful basis for doing so.
How Do We Use Cookies?
Square Vapes may use cookies and similar technologies to help the website function correctly and provide a better browsing experience.
Cookies may be used to remember certain preferences, understand how visitors use the website, support shopping functionality, and improve website performance.
You can manage or restrict cookies through your browser settings. Disabling certain cookies may affect some website features, including shopping and account functionality.
How Is Your Information Protected?
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure. We work to maintain appropriate safeguards while also reviewing our security practices when necessary.
Do We Share Your Personal Information?
We do not sell your personal information.
We may share relevant information with selected service providers where this is necessary to operate Square Vapes and provide our services. These may include payment providers, delivery partners, website service providers, hosting providers, analytics services, and customer support providers.
Information may also be disclosed where required by law, regulation, legal proceedings, or a valid request from an authorised authority.
How Long Do We Keep Your Information?
We retain personal information only for as long as it is reasonably necessary for the purposes described in this Privacy Policy.
The retention period may depend on the type of information, why it was collected, whether you have an active account or order, and any legal, accounting, tax, or regulatory requirements that apply to us.
When information is no longer required, it will be securely deleted or otherwise disposed of in accordance with applicable requirements.
What Are Your Privacy Rights?
Depending on the circumstances, UK data protection law gives you certain rights regarding your personal information.
These may include the right to:
- Request access to the personal information we hold about you
- Ask us to correct inaccurate or incomplete information
- Request deletion of your personal information in certain circumstances
- Ask us to restrict how we process your information
- Object to certain types of processing
- Request a copy of certain personal information in a portable format
- Withdraw consent where processing is based on consent
Some rights are subject to legal conditions and exemptions.
How Can You Manage Marketing Communications?
If you have subscribed to marketing communications from Square Vapes, you can unsubscribe at any time by using the unsubscribe option included in our promotional emails.
You can also contact us to update your marketing preferences.
Please note that opting out of marketing communications will not stop essential service messages relating to your orders, account, payments, or other transactions.
Third Party Websites:
Our website may contain links to third party websites, services, or platforms.
Square Vapes is not responsible for the privacy practices, content, or security of third party websites. We recommend reviewing the privacy policies of those websites before providing them with personal information.
Children’s Privacy:
Square Vapes is intended for adults who meet the applicable legal age requirements for purchasing vaping and related products in the UK.
We do not knowingly collect personal information from individuals who are below the applicable legal age to use our services or purchase our products.
If you believe that a child has provided personal information to us, please contact us so that we can review the information and take appropriate action.
Changes To This Privacy Policy:
We may update this Privacy Policy from time to time to reflect changes to our website, services, legal requirements, or data handling practices.
When changes are made, the updated version will be published on this page with a revised Last Updated date.
We recommend checking this page periodically to remain informed about how Square Vapes handles personal information.
How Can You Contact Us?
If you have questions about this Privacy Policy, your personal information, or how we handle your data, please contact Square Vapes through the contact details provided on our website.
We will review your request and respond in accordance with applicable data protection requirements.