Shipping & Returns
Last Updated: 21 September 2026
Square Vapes aims to make ordering vaping products online straightforward, with clear information about delivery, returns and refunds. This page explains how orders are processed, delivered and returned.
Shipping & Delivery:
We deliver eligible orders to customers within the UK using available delivery services.
Delivery options and applicable charges are shown during checkout before you complete your order.
Order Processing:
Orders are processed after successful payment and completion of any required age verification checks.
Processing times may depend on:
- Product availability
- Order details
- Payment confirmation
- Age verification
- Delivery service selected
Orders placed outside our normal processing period will be processed on the next available working day.
Delivery Options:
Available delivery methods will be displayed at checkout.
The delivery option available for your order may depend on your delivery address, order contents and the delivery services currently offered by Square Vapes.
Any estimated delivery timeframe shown at checkout is provided to help you plan for your delivery.
Delivery Charges:
Delivery charges, where applicable, will be displayed before you complete your purchase.
The total delivery cost depends on the delivery option selected and the destination of the order.
Any applicable delivery charges will be included in the total amount shown during checkout.
Tracking Your Order:
Where tracking is available, tracking information may be provided after your order has been dispatched.
Tracking details allow you to check the progress of your delivery through the relevant delivery service.
Please allow some time for tracking information to become active after dispatch.
Delivery Delays:
Delivery times may occasionally be affected by circumstances outside our reasonable control.
These may include:
- Courier delays
- Postal disruption
- Severe weather
- Incorrect delivery information
- High demand
- Transport disruption
If your order has not arrived within the expected timeframe, please contact us with your order details so that the delivery can be checked.
Delivery Address:
Please make sure your delivery address is complete and accurate before placing your order.
Square Vapes is not responsible for delivery problems caused by incorrect or incomplete information provided during checkout.
If an order is returned to us because the delivery information was incorrect, additional arrangements may be required before the order can be sent again.
Age Verification And Delivery:
Vaping and nicotine products are age restricted.
You must be 18 or over to purchase these products from Square Vapes.
Age verification may be required before an order is processed or dispatched.
Where age verification cannot be successfully completed, the order may be cancelled and any applicable payment refunded.
Delivery personnel may also carry out age checks where required by the delivery service or applicable requirements.
Returns & Refunds
Your statutory consumer rights are not affected by this policy.
For eligible online purchases, UK consumer law generally provides a cancellation period for distance purchases. Certain products and circumstances may be excluded from cancellation rights under applicable law.
When Can You Return An Order?
If your purchase is eligible for cancellation under applicable consumer law, you generally have 14 days from the day after receiving your goods to tell us that you want to cancel.
After notifying us, you generally have a further 14 days to return the goods.
Some products and circumstances may be excluded from cancellation rights. Any applicable legal exceptions will apply to the relevant order.
How Do You Request A Return?
To request a return or cancellation, contact Square Vapes with your order details.
Please include:
- Order number
- Name used for the order
- Details of the product you wish to return
- Reason for contacting us, where relevant
- Any supporting information requested by our team
We will provide the relevant return instructions where a return is applicable.
Returning Products:
Products should be returned within the applicable return period and handled with reasonable care.
Where cancellation rights apply, customers may be responsible for return postage unless the applicable circumstances require otherwise.
Certain products may have specific return restrictions because of their nature, condition or applicable legal requirements.
Refunds:
Where a refund is due, we will process it in accordance with applicable consumer law.
Refunds will normally be made using the original payment method used for the purchase.
For eligible cancelled online purchases, the standard delivery charge may also be refundable. Where a customer selected a more expensive delivery option, the additional cost above the standard delivery option may not be refundable. (gov.uk)
Faulty, Damaged Or Incorrect Items:
If your order arrives faulty, damaged or incorrect, please contact us as soon as possible.
To help us assess the issue, we may ask for:
- Order number
- Product details
- Description of the problem
- Photographs of damaged packaging or products where appropriate
If the product is faulty or does not meet your statutory rights, we will provide the appropriate remedy required under applicable UK consumer law.
Damaged Packaging:
If your order arrives with visibly damaged packaging, please check the contents carefully and contact us if the product has also been damaged.
Photographs of the packaging and product may help us assess the issue more efficiently.
Missing Items:
If an item appears to be missing from your order, please contact us with your order number and details of the missing product.
We will review the order and delivery information and take appropriate action.
Refund Processing:
Once a return has been received and assessed where an assessment is required, any applicable refund will be processed using the original payment method.
The time taken for the funds to appear in your account may also depend on your bank or payment provider.
Important Information:
Returns and refunds are handled in accordance with applicable UK consumer protection law.
Nothing on this page removes or limits statutory rights that cannot legally be excluded or restricted.
Square Vapes may update this Shipping & Returns policy when our delivery services, returns process or applicable legal requirements change.