Last Updated: 21 September 2026
Square Vapes aims to make ordering vaping products online straightforward, with clear information about delivery, returns and refunds. This page explains how orders are processed, delivered and returned.
Shipping & Delivery:
We deliver eligible orders to customers within the UK using available delivery services.
Delivery options and applicable charges are shown during checkout before you complete your order.
Order Processing:
Orders are processed after successful payment and completion of any required age verification checks.
Processing times may depend on:
- Product availability
- Order details
- Payment confirmation
- Age verification
- Delivery service selected
Orders placed outside our normal processing period will be processed on the next available working day.
Delivery Options:
Available delivery methods will be displayed at checkout.
The delivery option available for your order may depend on your delivery address, order contents and the delivery services currently offered by Square Vapes.
Any estimated delivery timeframe shown at checkout is provided to help you plan for your delivery.
Delivery Charges:
Delivery charges, where applicable, will be displayed before you complete your purchase.
The total delivery cost depends on the delivery option selected and the destination of the order.
Any applicable delivery charges will be included in the total amount shown during checkout.
Tracking Your Order:
Where tracking is available, tracking information may be provided after your order has been dispatched.
Tracking details allow you to check the progress of your delivery through the relevant delivery service.
Please allow some time for tracking information to become active after dispatch.
Delivery Delays:
Delivery times may occasionally be affected by circumstances outside our reasonable control.
These may include:
- Courier delays
- Postal disruption
- Severe weather
- Incorrect delivery information
- High demand
- Transport disruption
If your order has not arrived within the expected timeframe, please contact us with your order details so that the delivery can be checked.
Delivery Address:
Please make sure your delivery address is complete and accurate before placing your order.
Square Vapes is not responsible for delivery problems caused by incorrect or incomplete information provided during checkout.
If an order is returned to us because the delivery information was incorrect, additional arrangements may be required before the order can be sent again.
Age Verification And Delivery:
Vaping and nicotine products are age restricted.
You must be 18 or over to purchase these products from Square Vapes.
Age verification may be required before an order is processed or dispatched.
Where age verification cannot be successfully completed, the order may be cancelled and any applicable payment refunded.
Delivery personnel may also carry out age checks where required by the delivery service or applicable requirements.